Round 2 - The Beginning

Dydacomp sent me a list of system requirements to run their MOM program effectively. I do not know why we were not given this list before. Dydacomp's sales department is the most aggresive that I dealt with when I was looking for a new order management software. Don't believe the sales guys. Talk to an integrator or a tech guy for what you need to get up and running with any order management software. I was told by a sales guy that MOM would work fine "out of the box" on a peer-to-peer basis for the amount of users I have--he was WRONG. We found that out the hard way.

After getting new information about what is needed to successfully run MOM, I have spent around $7,000 for a basic server, battery pack backup, upgrades to XP Pro for 8 machines, ram upgrades for all machines and a new switch. This is what is needed to run MOM Enterpise version with 10 users. In total, we have spent around $20,000 all together. I estimate another $1,000 in labor to pay my local IT guy to get everything installed.

Dydacomp's integration team captain called me last week and I went through the specs of the new server and other upgrades. He said with all the changes MOM would now work beautifully. Why wasn't I told about this in the beginning? This information would have saved a lot of stress and anxiety. Once we get everything set up on our end we are supposed to call them and they will start on the integration. They told me we could go live with MOM in 45-60 days from the date I contact them to start.

MOM Responds

I am pleasantly surprised by MOM's response. They want to do a complete reinstall and implementation. This is much more than I had hoped for. I mean, I did initiate a chargeback dispute. I figured they would be cold and distant. I doubt they are aware of this blog at this point and when they do see it I hope they will take it as a challenge to treat me right. I will give credit where credit is due. I will keep everyone up-to-date with the reinstallation and implementation of the MOM program as it moves forward.

Having $13,000 on the line, I have swallowed my pride. We need to make this program work for us. DydaComp says they want it to work for us, too. I sincerely hope it works. My staff is very concerned about this, but understand how much is at stake financially.

Here is what I am going to do--throw myself completely into the integration and keep my fingers crossed. In all honesty I hope that MOM comes out looking like the best order management system--ever.