Still Integrating my data into MOM

For the past week I have been importing stock into MOM and appending "buy tables" nonstop. With MOM you have to set up buying levels for every item you sell to be able to order from your manufacturers. It takes a while to get them in the system. Have tech support teach you how to append to the tables in the database because you could spend a month doing them manually.

I have been on the phone with them this morning for over an hour. I am on hold now as I type this. I called so we could set up credit card processing and waited on hold for 45 minutes...again. I wonder if Dydacomp is getting a cut from AT&T on all my long distance charges?

My experience this time around has not been great. They have an integration specialist assigned to me and he is good, but super busy. It is hard to get with him, so I feel a little isolated. If I didn't already have a little experience working with the MOM program I would be really frustrated and feel really lost. I am doing most of this alone. Maybe they found this blog and they are punishing me...hehe. By not having an integration specialist "at the ready" I am behind schedule for going live with this program.

MOM Technical Support Takes Way Too Long

If you are considering purchasing Mail Order Manager be advised that MOM technical support takes at least 30 minutes to answer the phone. From my past experience this is a relatively short hold time. They also do not have a toll free number to call for tech support. Frustrating! I realize that phones get clogged, but they could do much better in this area--at least give you an estimated time of how much of your life you will have to waste waiting for them to answer. With OrderMotion I could get through immediately.

I also sent in a customer support email about this same situation I was having. Their disclaimer on emails is that they can take up to 48 hour to respond. Upon reading this I immediately called tech support. It only took them about 30 minutes to respond via email. They told me to call into tech support! Funny, I was already on hold.

Anyway, I talked to a very pleasant young lady who was very helpful and was able to resolve my problem quickly. I like her, but the hold time sucks big time. She gets an "A" and MOM telephone hold time on my dime gets a "D-".