Tuesday, September 29, 2009

Still Integrating my data into MOM

For the past week I have been importing stock into MOM and appending "buy tables" nonstop. With MOM you have to set up buying levels for every item you sell to be able to order from your manufacturers. It takes a while to get them in the system. Have tech support teach you how to append to the tables in the database because you could spend a month doing them manually.

I have been on the phone with them this morning for over an hour. I am on hold now as I type this. I called so we could set up credit card processing and waited on hold for 45 minutes...again. I wonder if Dydacomp is getting a cut from AT&T on all my long distance charges?

My experience this time around has not been great. They have an integration specialist assigned to me and he is good, but super busy. It is hard to get with him, so I feel a little isolated. If I didn't already have a little experience working with the MOM program I would be really frustrated and feel really lost. I am doing most of this alone. Maybe they found this blog and they are punishing me...hehe. By not having an integration specialist "at the ready" I am behind schedule for going live with this program.

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