Mom User Groups

This is one of the best communities for MOM support that I have seen. The users respond quickly and give sage advice and technical know-how. If you are thinking about purchasing MOM you should join this user group to see what the bugs are before you buy. http://groups.google.com/group/momusers

MOM keeps its bulletin board private and this is as close as you are going to get to something like it with MOM. You have to be a MOM user (have already purchased their product) to gain access to their boards. Stone Edge, on the other hand is really transparent and allows you to read their boards with an easy to get log-in. Here is a link to Stone Edge's forum in case you are looking: http://www.stoneedge.net/forum/

MOM Salespeople Wear Me Slick

I haven't been with Mail Order Manager that long, but I have already dealt with their salespeople more than I care. MOM will negotiate with you on their upgrades and service contracts. They will make you a better deal at the end of the month when they want to hit their "numbers." Dealing with them is like buying a used car once or twice a year. You have to negotiate upgrades and then negotiate service contracts and their people are aggressive and will tell you whatever they feel will get the deal closed.

I am thinking very hard about going to a non-affiliated company that also offers consulting and they only work with Mail Order Manager. From talking to them I feel like they have their stuff together. I will let you know what I plan on doing.

Yahoo Real-Time Link & MOM

We use the Yahoo! real-time link with MOM. This is supposed to be a relatively easy setup in MOM and it is--when you see the set up materials. However, you will find out really fast that importing orders from Yahoo! into MOM isn't that easy. You will need a secure site with SSL certificate and it must be able to handle .asp files. There is a lot to this setup that you have to figure out on your own. Of course, MOM either cannot or will not walk you through this process because they will only support their product. I could have never gotten this set up by myself. Luckily, I have a friend who is a professional IT guy and he helped us set it all up. Even now some data will not migrate into MOM like gift wrapping and customer messages. It sure beats manual uploads of orders, though.